News in short
- Apple Support Community will permanently shut down on November 20, 2026, after 28 years.
- Apple has moved the forum to read-only mode and stopped new questions and replies.
- Users can still browse existing discussions and use limited features, including voting and “Me too”.
- Apple is directing customers to its official Support website for troubleshooting and assistance.
Apple is shutting down its long-running Apple Support Community on November 20, 2026. The online forum has helped users troubleshoot Apple products and exchange advice for nearly three decades. The company has already stopped new posts and replies, moving the platform into read-only mode.
The closure marks the end of a familiar destination for iPhone, iPad and Mac users. The company is now directing customers to its official Support website for trusted guidance and help.
Apple Support Community enters read-only mode
Apple confirmed the shutdown in a notice posted on its Support Community. The company says the platform will permanently close on November 20, 2026. It has disabled the option to create new discussions and respond to existing questions.
Users can still search and read previously published threads until the shutdown. Some limited engagement options also remain available, including voting and the “Me too” feature. The final discussion currently visible on the platform appears to date from November 10.
Apple thanked community members for sharing their time and expertise. Their answers helped other customers resolve product issues and learn more about Apple’s devices and software.
Where Apple users can get support now
Apple is directing users to its official Apple Support website for continued assistance. The portal provides troubleshooting guidance and support resources for Apple products. Customers can use it to find help with devices, services and software.
The community forum served a different purpose from Apple’s formal support channels. Users could ask questions, share fixes, discuss product experiences and vote for helpful answers. It also offered features such as subscription management, recognition points and user-written tips.
A support forum that dates back to 1998
The platform began in 1998 as Apple Tech Exchange. Over the years, it became a searchable knowledge base for common hardware and software problems. Its discussions covered products across Apple’s ecosystem, including iPhones, iPads and Macs.
Apple has not outlined what will happen to the forum’s archive after November 20. Users who rely on older community answers may want to save useful information before the closure. The company has not announced a replacement community discussion platform.
