Key Highlights
- Motorola has launched Nationwide Monthly Service Camp with free labor, device cleaning, and software updates.
- Free doorstep pickup & drop service for Motorola Signature, Edge, and Razr series.
- AI-powered digital tools for 24×7 multilingual self-service support.
- Doubling physical service footprint to over 1,200 touchpoints by FY27.
Motorola, a global leader in mobile technology and India’s top AI smartphone brand, has launched its next-generation after-sales support ecosystem. Starting February 28, 2026, customers across the country can join the Nationwide Monthly Service Camp at authorized service centers and collection points.
The program offers zero labor charges, free diagnosis, complimentary device cleaning, free software updates, basic health checks, and discounts on accessories and spare parts. Motorola says the initiative is designed to make device care affordable, convenient, and proactive — reaching users in metros, Tier 1, Tier 2, and Tier 3 cities.
What Comes with the Monthly Camp?
Every month, Motorola will dedicate a fixed day for service camps across all touchpoints. Customers can access:
- Free inspections and diagnosis
- Zero labor costs
- Complimentary device cleaning & sanitization
- Free software updates
- 10% discount on accessories
- 10% discount on spare parts
These benefits aim to reduce ownership costs, while offering personalized service interactions to boost customer trust.
Doorstep Pickup & Drop: No More Service Center Trips
To push convenience further, Motorola is rolling out free doorstep pickup and drop service for its premium products — Signature, Edge, and Razr series.
Under the plan, an authorized representative collects the device from the customer’s home, repairs it at an authorized service center, and delivers it back post-repair — with no extra charge. Service requests can be made via Motorola’s support portal, email, or WhatsApp, ensuring easy access.
AI-Powered Service: 24×7 Support Anytime, Anywhere
At the heart of Motorola’s upgrade is its AI-first approach to customer support. The ecosystem integrates:
- Device Help app
- Software Fix tool
- Intelligent Voice Assistance (IVA)
- ‘Moli’ AI chatbot
- Robust e-support portal
Customers receive 24×7 multilingual assistance across WhatsApp, web, and smartphone apps. With AI-driven diagnostics and self-service tools, issues can be resolved faster, reducing downtime.
Doubling Physical Service Footprint
Motorola plans to expand to over 1,200 service touchpoints by FY27, doubling its current after-sales network. The scale-up covers metros and smaller towns alike, alongside improvements in regional distribution centers, spare parts availability, and repair turnaround times.
Strong Growth Backing the Expansion
According to the IDC Q3 FY25 report, Motorola achieved the highest year-on-year growth in India’s smartphone industry — 52.4% — with a market share of 8.3%. This growth signals both rising consumer trust and brand momentum, which the company says fuels its service investments.
Why This Matters for Customers
By combining nationwide coverage, AI tools, and free premium services, Motorola is setting a benchmark for after-sales support in India’s smartphone market. Reduced costs, proactive maintenance, and faster repairs make device ownership more transparent, comfortable, and sustainable.
Conclusion
Motorola’s new Nationwide Monthly Service Camp and Free Doorstep Care show how the brand is leveraging technology and infrastructure to provide accessible, high-quality after-sales support. With AI-powered tools, free premium pickup & drop, and a doubled service footprint, the company is strengthening customer trust and aiming to be one of India’s most customer-centric smartphone brands.
