Key Highlights:
- Xiaomi will add 15 premium service centres across new Indian cities by Q1 2026.
- The expansion is part of Phase Two, targeting 100 premium centres nationwide.
- Early centres show 95% repairs completed within 24 hours.
- The move sharpens Xiaomi’s focus on after-sales experience as phone lifecycles get longer.
Xiaomi is scaling up its after-sales strategy in India. The company said it will expand its premium service centres to 15 new cities by Q1 2026, following a phased rollout. The move matters as Indian smartphone users are holding on to devices longer, making service quality a key buying factor.
This expansion builds on the 10 premium service centres Xiaomi launched last year. Under Phase Two, Xiaomi plans to operate 100 premium service centres across India.
Which cities already have Xiaomi premium service centres?
The first batch of new centres went live in January 2026. These locations include Ludhiana, Indore, Visakhapatnam, Surat, and Lucknow. More cities will be added in the coming weeks as the rollout continues.
Xiaomi says the centres are designed to reduce repair delays and improve in-person service experiences. Customers can also explore and purchase Xiaomi products at these locations.
Why Xiaomi is doubling down on after-sales service
Smartphone replacement cycles are stretching beyond three years for many users. Xiaomi says this shift makes reliable after-sales service a critical part of ownership, not an add-on.
The premium service centres focus on:
- Faster turnaround times
- Dedicated, Xiaomi-certified technicians
- Hands-on product interaction zones
- Convenience-first service workflows
If repairs take longer than two hours, customers are offered standby handsets to minimise disruption.
What early data from Xiaomi’s first centres shows
Xiaomi shared performance metrics from its first 10 premium service centres opened last year.
According to the company:
- 95% of devices were repaired and delivered within 24 hours
- Repeat visits stayed below 1%
- Customer escalations remained under 0.5%
Over 5,000 customers also benefited from Wednesday Service Days, an initiative offering free service charges on out-of-warranty repairs, device health checks, professional cleaning, and software upgrades.
Special service benefits for select users
Xiaomi says its premium service centres also offer inclusive benefits:
- 30-day service discounts for women customers
- Lifetime service charge waivers for defence personnel and persons with disabilities
- Limited-period offers like up to 50% discounts on spare parts and complimentary screen protectors, subject to availability
Each centre is staffed by trained experts who undergo regular technical upskilling.
What this means for users
With this expansion, Xiaomi is positioning service quality as a differentiator in a crowded premium smartphone market. As competition tightens and hardware upgrades slow, after-sales experience is becoming a key battleground.
The company says the 15-city expansion is only the next step in a broader 2026 strategy focused on experience-led growth.
