RailOne Not a Secure App?
Users get risk alerts while installing and using RailOne
The Indian Railways’ new RailOne app, launched as a one-stop platform for train services, is now under a cloud of doubt. As we used the app, we came across security alerts — not only while installing the app but also during financial transactions, like on Google Pay (GPay).
One such alert reads:
“Risks detected with ‘RailOne’. This app may lead to serious risks such as privacy breaches and financial loss.”
The warning raises a concern around the app’s safety, especially since it comes from a government-backed source.
A real incident: Red alert while paying on GPay
While testing RailOne, I personally saw a red exclamation warning pop up during a Google Pay payment. This wasn’t just a one-time thing—it appeared exactly when I tried to complete a transaction.
The alert warned about potential privacy and financial risks. It came not from GPay, but from the phone’s system security (Phone Manager).
This means some devices are actively flagging RailOne as unsafe—even during trusted payment processes.
Why these alerts may be happening
There are a few likely causes behind these warnings:
1. Aggressive permissions
The app may be asking for access to SMS, storage, or background data that isn’t essential for train booking.
2. Security misconfiguration
RailOne might not be properly verified as a trusted publisher on app stores or on certain phone brands.
3. UPI payment behavior
If the app interacts with third-party payment apps like GPay without clear, secure handoffs, it might be flagged.
4. Device-specific alerts
Some smartphones—especially from Realme, Vivo, or Oppo—use system-level scanners that detect unknown app behaviors more aggressively.
Why it matters
RailOne is backed by Indian Railways—a government entity. This gives users a sense of trust by default. But when a government-branded app shows privacy risk warnings, that trust begins to break.
Millions of users input personal and financial details for train bookings. If the app is flagged as insecure, there’s a potential risk to:
- Identity data
- Payment information
- User location and booking history
Even if it’s a false positive, the experience is alarming—especially during UPI transactions where trust is key.
What Indian Railways needs to do
To restore trust and ensure user safety, Indian Railways and CRIS should:
- Audit the app for permissions, data handling, and third-party calls
- Push an update with stricter security protocols
- Work with Google and smartphone makers to whitelist the app
- Publicly address the alerts and clarify if they are false positives
- Secure the GPay and UPI integration fully
Final word
RailOne was launched to make travel easier. But a modern app must be secure—not just functional. If users are seeing red flags while paying with trusted apps like GPay, that’s a major concern.
Government apps should lead by example on cybersecurity, not raise questions about it.
