Zomato has unveiled Nugget, an AI-driven, no-code customer support platform designed to help businesses automate and scale their support operations effortlessly. This innovative solution is highly customizable, cost-effective, and requires no developer expertise, making it accessible to companies of all sizes.
Developed over three years as an internal tool, Nugget currently manages over 15 million support interactions monthly for Zomato, Blinkit, and Hyperpure. The platform autonomously resolves up to 80% of customer queries, learning and adapting in real-time to enhance its efficiency.
Following its success within Zomato’s ecosystem, Nugget is now available to businesses worldwide, with 90% of early adopters choosing to integrate it into their operations.
Features
Nugget offers a suite of advanced features, including accurate image classification, automated quality audits, intelligent conversational agents, voice AI agents, and AI-powered analytics. These tools work together to streamline customer support processes, reduce resolution times by 20%, and increase compliance by 25%. The platform seamlessly integrates with popular tools like Freshdesk and Zoho, ensuring a smooth transition for businesses adopting the system.
Expanding Reach
As an introductory offer, Zomato is providing Nugget free of charge to founders currently bound by contracts with legacy customer support providers, covering the remainder of their existing terms. This initiative aims to encourage businesses to experience the benefits of AI-driven customer support without financial constraints.
Zomato Labs
Nugget is the inaugural product from Zomato Labs, the company’s incubator for in-house innovations. This launch signifies Zomato’s strategic expansion into the software-as-a-service (SaaS) sector, complementing its core food delivery and quick commerce services. With more exciting products in the pipeline, Zomato Labs is poised to drive technological advancements that will redefine customer support and beyond.
